Frequently asked Question's

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How do I place an order on the website ?
  • For a video walk through, please see this (link to video).
  • Go to your event, find the description that matches your group, find yourself and open that folder.
  • You’ll have the option to purchase all of those images in the folder at a discounted rate, or you can click an image to be taken to the next page and order individual images, either as a download, or choose from a variety of printed media.
  • With the image on the screen, click “ADD TO DOWNLOAD” or select the printed product and size.
  • Continue to the next image and make the selection for that image and when you have your order complete, checkout.
  • You may be prompted to look in an unsorted folder if there is one from that event. Add any images that are of you.
  • You may be prompted to look in a linked event if there was a two- or three-day event at the same location.
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What size are the digital images that I receive ?
  • You will receive 2 copies of each image that is added to the digital order.
  • The high-res designed for good quality printing and is sent to you in the same resolution that it was taken in the camera originally. This can vary slightly depending on the camera settings, but they are typically 7360px, 6144px or 4800px along the longest edge.
  • The second image is logo’d and a lower res at 2048px in length – exactly the same resolution that Facebook images are cropped to. It is a condition of the purchase that all images used on the internet are logo’d.
  • If you receive a complimentary paddock, race or trophy folders, these images are 2048px. If you require the hi-res image of one of those, please get in touch.
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What payment methods do you take ?
  • If we are customer facing at the event, we can take cash in local currency / GBP, or secure card payments in GBP through a Sumup mobile terminal.
  • Our preferred payment processor through the website is Revolut, or we can accept Paypal.
  • Over the phone we can take payment via credit or debit card via Sumup.
  • We can send a paypal request via email.
  • You can make a payment via bank transfer in GBP but you must make your order number the reference number and notify us via email that the payment has been made against the order.
  • Please note that the website is where we have a full record of the orders, the payment and the status, and is our preferred location to take an order.
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How do I download my images ?
  • Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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I swapped groups during the day; how do I get both folders of pictures ?
  • Not a problem at all.
  • Add your first folder to the digital order, go to the unsorted folder for that group and add any other images you see. When the pop up asks “Is this you?” click “Yes, add these to my order”
  • Go you the group that you moved into and add your entire second folder to the order. When the pop up asks “Is this you?” click “Yes, add these to my order”
  • Go to the unsorted folder for that second group and add any other images you see. When the pop up asks “Is this you?” click “Yes, add these to my order”
  • When you are indicating that the folders / individual images are you, the website should add the pictures at the correct rate. The order will need admin approval to just check that the payment matches the order, but this shouldn’t take long at all.
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I drove 3 vehicles; can I have all three vehicles' pictures on one order ?
  • It depends.
  • If you were the only driver of all three vehicles, yes.
  • If you were one of several drivers of the three vehicles, no.
  • You can have all the pictures where you were driving each vehicle, but the other drivers of the other vehicles will need to make their own purchase separately to get hold of the rest of the pictures with them driving, or you can buy their pictures for them.
  • Please make a choice, one vehicle or one driver, we don’t mind which, but one purchase won’t get all of the pictures of all of the drivers for all three vehicles for the price of one vehicle.
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My friends were at the same event, can you add their pictures to my download order free of charge ?
  • Sorry no. It is not a sustainable business model.
  • Each job is planned and priced according to the number of guest / participants, and the projected sales that will be generated. We have the overheads such as the ever-increasing travel costs, staff, trade stand, insurance, etc, etc to attend each event. Halving the amount of images sold by giving pictures away will render the service uneconomical and jeopardise the attendance at future events.
  • You are welcome to buy their pictures as well, just hit the correct options when adding the folders to your order so that the correct pricing is charged.
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I tried to add some pictures to my digital order, but the website warned me that I might not get them - why is that ?
  • OK, let's make this clear for you so that you aren't disappointed. When you place an order, you are paying for us to take the pictures, host the images, get the pictures out of the archives, produce the order, check it and get it to you, as well as a copyright license. For most events we will get the chance to put the majority of the pictures into folders for you, but there is often an unsorted folder that contains the pictures that we can't easily identify. If you see yourself in the unsorted folder, or in another rider's folder, you can request that we fetch it for you and add it to your order. We charge for that, and the website will automatically total the order for you. However, you can only have pictures of you or your vehicle, and neither ourselves, nor the website, know whether the pictures are of you until we have retrieved the pictures for you at the time of preparing the order. If you deliberately tell the website that someone else's folder is yours and you try to add your friends' pictures to your order, the time spent sorting your order will be charged, but the pictures won't be added to the order, as per our terms and conditions.
  • There are several warnings before the payment page of the website, so please make sure that you are requesting the correct pictures and pressing the correct declaration, and not trying to sneak a few cheeky ones of your mates!
  • We realise that mistakes happen, it is sometimes difficult to identify riders with similar bikes and leathers, or vehicles, and provisions will be made in those circumstances, but if you ride a blue Yamaha, and you request your friends' red Ducati, and Yellow Triumph, we reserve the right to charge you for 3 riders, or delete the pictures.
  • We want your sale and don't want to upset anyone, so please order within our criteria. Thank you.
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Can I add pictures from all the events I attended this year to one download order ?
  • Sorry, no. Each event generates its own costs that need to be covered by the sale of images from that event.
  • We are looking into a way of generating a “VIP Season Pass” into the account, but as yet, that isn’t available.
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Why does my order need admin approval ?
  • We upload the pictures into individual folders where we can. If you order one entire folder, or individual images from one folder, it is likely that the order is for one person and the download should be available straight way.
  • If your order contains images from more than one folder, it is a possibility that two or more people are being added to one order which is against the Ts&Cs of the sale. The website has no way of knowing how many people have been added, so we will just check the order before releasing the images for download.
  • You are welcome to order pictures of friends and family, but please make sure the correct options are selected on the popups to apply the correct pricing.
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Can you email the pictures to me ?
  • Sorry, no - far too many inboxes reject the large emails. We can email you the link to collect your images from our server, or as a backup we might send a link via we transfer. In this instance, look out for an email from noreply@wetransfer.com with the subject support@picman.co.uk sent you files via we transfer.
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I have paid for my images and got the download link, but when I went to get them, there is nothing to download ?
  • We upload the images in several different formats, depending on a number of external factors including bandwidth in the paddock / hotel, time constraints and the size of the upload vs available server space.
  • In an ideal world, the best solution would be to upload all the high-res images to the server, the server instantly generates the web use version and the thumbnail that you see on the website. Then, when the link is created at the point of payment, you go straight to the download section, and all of the images are there for you to download.
  • In reality, the above process can take an additional 8 to 30+ hours of server processing time depending on the size of the event, and that is after the completion of the sorting of the pictures and the 70-250gb upload has taken place.
  • The result of wanting you to have access to your pictures as quickly as possible, vs the constraints of the internet and server productivity, is that we have to break the processes down into efficient manageable chunks.
  • More often than not, we will process the thumbnails locally and upload them within 30 minutes of the event being sorted into the correct folders so that you have access to the images as soon as possible. In the background, the 2048px images will be uploading and when they are on the server and ready for you to download, you’ll receive an email. After the 2048px are on the server, we will start the high-res upload, either as a whole, or to match each order, dependant on which method is going to be more productive. You'll receive another email when they are ready for you.
  • At the end of the day, we want you to have a pleasant purchasing experience and we want you to have your pictures just as much as you want them and we’ll do everything we can to make that happen.
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How long do you keep the images for ?
  • We don't guarantee to keep the images at all, but we do back up the pictures to a large NAS to allow the provision of reprints and late orders.
  • However hard drives do fail. If you want your pictures, please place your order sooner rather than later, to reduce the risk that we might not be able to provide them.
  • If you place an order for images offered for sale on the website, and we subsequently find that the data is corrupt, you will be refunded the value of any images that we are unable to provide. Sorry, we know it is not ideal, but we take as many precautions as possible, and we are sure that you know just how temperamental computers can be.
  • Please note that data loss is an extremely rare occurrence, we have only had 3 hard drive failures in 27 yrs, 2 of them where recoverable and out of an estimated 6 million pictures we have only lost the pictures from about 5 events, and it was over a year after the events took place and after all the customers' orders had been satisfied.
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I have looked in the Galleries, but I can't see my event, where is it ?
  • The website had a revamp in 2010 and again in 2022 where the old archive of pictures was removed to make way for the new site. We will be adding some events from the old website, but not all of them. If you need images from previous years that aren’t on this site, please get in touch.
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Can I still order from events that have been removed from the website ?
  • Probably. We need the date, event organiser, venue, bike number / surname (if you came to see us and set up your folder) description of the guest / vehicle as well as any other information that will help us find your pictures. Please email all the details and we’ll see if we are able process the event and upload it for you.
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What print sizes can I order ?
  • We can print the pictures to almost any size you want, we have fitted a 7m x 2m print on a curved wall before, our images are regularly used on the side of articulated race trucks, but we are just as happy to provide you with a 6 inch x 4 inch print if that is what you are in the market for today.
  • Please note that some print products won’t be available for some events outside the UK due to the cost of shipping being prohibitive.
  • Our standard sizes are:
    Mounted Prints
    6x4 inch (15x10 cm)
    8x6 inch (20x15 cm)
    10x8 inch (25x20 cm)
    Poster Prints
    18x12 inch (45x30 cm)
    24x16 inch (61x41 cm)
    30x20 inch (76x51 cm)
    36x24 inch (91x61 cm)
    45x30 inch (114x76 cm)
    Stretched Canvases
    18x12 inch (45x30 cm)
    24x16 inch (61x41 cm)
    30x20 inch (76x51 cm)
    36x24 inch (91x61 cm)
    45x30 inch (114x76 cm)
    Acrylic
    18x12 inch (45x30 cm)
    24x16 inch (61x41 cm)
    30x20 inch (76x51 cm)
    36x24 inch (91x61 cm)
    Adhesive Vinyl
    20 inch roll width by up to 50yds (50 cm x 50m)
    These widths can be joined to cover larger areas.
    Banners
    20 inch roll width by up to 50yds (50 cm x 50m)
    These widths can be joined to cover larger areas.

    All sizes are approximate.
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Do I own the copyright of an image when I buy a print or download ?
  • No, the copyright of the image remains the property of Gary Bailey; please see copyright for full information. In short, you are paying for the retrieval of the images out of the archives, the production of the order, and when you take receipt of the image, you have a licence to use the images at home for personal use only. Any second use, commercial use, editorial use or other use, would need a new license.
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Why aren't all of the products available at all of the events ?
  • Sometimes the event organiser will request a specific service and we are booked to provide exactly what they request. Other times, the resources needed to lay on different aspects of the service will render the service uneconomical for that number of guests in that part of the world, so the service is adjusted to make sure that we can attend.
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Why is the pricing slightly different at some of the events ?
  • Sometimes the event organiser subsidises the products for you, sometimes we are charged to trade at the events, and both of these might have an effect on the cost of the products. It could also be that we have to cover the additional costs of working outside the UK, for example flights, accommodation and currency conversion. We always show you the pictures and explain the pricing prior to taking your order, and we are confident that you will see the quality and variety of pictures as value for money.
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Why do you put the price up after 7 days ?
  • We don't! The price comes down for the event and stays like that for about a week whilst everything is semi-automated on the website, before returning to the regular price when retrieving your images out of the archive is a much more time-consuming process. Please take advantage of this pricing while you can!
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The pictures are taken with a digital camera, but what are they printed on ?
  • When we changed from a process called Fuji Thermo Autochrome, where we were the biggest single user of their paper in the country.
  • We now use Dye Sublimation on site at events and in the office for pictures up to 10x8; each 10x8 print takes about 40 seconds to produce.
  • Larger photographic images printed after the event are sent to a professional digital lab where they are printed as true photographs on Fuji Crystal Archive paper.
  • Canvases are printed on a wide format printer in the same lab as the large photographs.
  • Acrylics are printed on Fuji Crystal Archive paper, and then professionally mounted onto 5mm Perspex acrylic sheet, and supplied ready to hang.
  • The vinyl and banner products are produced in the office on a Roland Ecosolvent wide format printer using air release vinyl and commercial grade banner material.
  • It is important to note that all our prints are individually checked, assessed, enhanced and then sent to print. It is vital to point out that ours is not an automated internet process, the printing of every image is controlled by the photographer.
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What camera equipment do you use ?
  • We use professional Nikon camera equipment. The bodies have a maximum resolution of over 36 million pixels, and we run lenses from 16mm fisheye through to super telephoto prime lenses. For further information, please click here.
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Where do I place the QR stickers ?
  • If you have a sheet with 2 stickers, either on the vertical part of the mudguard if it is flat and the whole of the sticker fits without wrapping around the edge. If not, on the faring roughly halfway down, near the front.
  • For three sticker sheets we’d like one on the front, and one on each side of the faring roughly halfway down near the front.
  • With four sticker sheets please place the last sticker on the number plate or under seat near the back so it can be seen as the bike leans away from the camera when we shoot from behind.
  • A few further notes
    Please don’t hold the stickers via the corners as they tend to curl back preventing them to be read correctly.
    Please make sure the leading edge is firmly pressed down.
    They should be on a flat surface, not curved, creased or kinked.

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